The terms and conditions outlined are designed to ensure that Plant Supports UK customers are fully protected under English law. These terms and conditions do not affect your Statutory Rights.
Plant Supports UK take on face value that the person placing the order on behalf of a company or organisation has the right and authority to do so, and that the company or organisation on behalf of which the order is being placed has full knowledge and agreement of said order.
Website orders can be paid for using all major credit and debit cards acceptable to our secure payment providers at the time of ordering. Orders sent through the post with covering cheques will not be processed until the payment has been cleared. Please do not send Plant Supports UK any cash through the mail.
Individuals, businesses and organisations commissioning designs do not have the right to cancel once design and production has commenced and costs have been incurred. See Trading Standards website for full trading legislation in this matter. http://www.tradingstandards.gov.uk
When an order has been placed it is treated as an offer to buy which has been accepted. If we have to refuse an order because of availability or other complexity we will inform you as soon as possible with alternatives where appropriate.
The Company will accept cancellations on the understanding that no costs have been incurred. In the event that your order has been processed an artwork/origination cost plus a re-stocking charge will apply.
As all designs are hand crafted and the process may throw up slight differences and imperfections. This also may be due to the use of different metals and finishes, and the hands on processes we use. These are part of the unique quality of the item but we will consider each case as appropriate.
We deliver every order to a single address and use Royal Mail and other carriers. Please inspect the goods on delivery and refuse to sign for receipt if there are visible signs of damage on the packaging and you are not happy with the condition of the contents. If on opening you discover any damage or problems please inform Plant Supports UK immediately.
We have a separate returns policy on this website.