Privacy Policy
Plant Supports UK only asks for customer information that is relevant and required by UK legislation. This is only collected and used in direct related to your order. We ask for information directly related to the order and customer and nothing else. This is the name of the person placing the order and their direct contact details: address, telephone and/or mobile number. If the customer is placing the order on behalf of an organisation or company we might also need those details too where appropriate.
We keep your details securely and our payment processes used online take you into a separate secure site where the payment details are processed. If you are paying this way we will not have access to your credit card details.
For manual orders such as at shows and events, Plant Supports UK sell on a direct retail basis and will not usually need to take customer details. When we do have to, we keep all financial information with the appropriate level of privacy and security. We do not share your details with third parties.
As an existing customer of Plant Supports UK we may contact you in the future with marketing incentives and if you do not wish to receive these please let us know and we will remove you from our mailing list.
Our website does not use cookies and we cannot be responsible for the content or security of other websites to which we are linked or any subsequent sites they link to.
Terms and conditions
The terms and conditions outlined are designed to ensure that Plant Supports UK customers are fully protected under English law. These terms and conditions do not affect your Statutory Rights.
Person placing the order
Plant Supports UK take on face value that the person placing the order on behalf of a company or organisation has the right and authority to do so, and that the company or organisation on behalf of which the order is being placed has full knowledge and agreement of said order.
Web orders
Website orders can be paid for using all major credit and debit cards acceptable to our secure payment providers at the time of ordering. Orders sent through the post with covering cheques will not be processed until the payment has been cleared. Please do not send Plant Supports UK any cash through the mail.
Customer commissions
Individuals, businesses and organisations commissioning designs do not have the right to cancel once design and production has commenced and costs have been incurred. See Trading Standards website for full trading legislation in this matter. http://www.tradingstandards.gov.uk
Order acceptance
When an order has been placed it is treated as an offer to buy which has been accepted. If we have to refuse an order because of availability or other complexity we will inform you as soon as possible with alternatives where appropriate.
Cancellations
The Company will accept cancellations on the understanding that no costs have been incurred. In the event that your order has been processed an artwork/origination cost plus a re-stocking charge will apply.
Faulty goods
As all designs are hand crafted and the process may throw up slight differences and imperfections. This also may be due to the use of different metals and finishes, and the hands on processes we use. These are part of the unique quality of the item but we will consider each case as appropriate.
Goods damaged in transit
We deliver every order to a single address and use Royal Mail and other carriers. Please inspect the goods on delivery and refuse to sign for receipt if there are visible signs of damage on the packaging and you are not happy with the condition of the contents. If on opening you discover any damage or problems please inform Plant Supports UK immediately.
Returns
We have a separate returns policy on this website.
